Refunds and cancellation

Requesting a refund

Contact support@tryfynl.com with the email used at checkout, your order or receipt reference, and the reason for your request. Do not send payment-card numbers or passwords. Refund requests are reviewed case by case, including duplicate charges, billing errors, and service problems. This does not limit any mandatory cancellation, withdrawal, or refund rights available under applicable law.

Canceling renewal

Open Plans & billing in Fynl and use the Polar customer portal to cancel before the next renewal. Your subscription is billed upfront for 3 months and renews automatically unless canceled. Ordinary cancellation keeps access until the end of the paid period and does not automatically refund unused time.

What an approved refund does

A full refund revokes the access associated with that order and stops future charges from its subscription. A partial refund does not automatically cancel the subscription or end access. Any different arrangement will be communicated when the refund is reviewed. Polar processes approved refunds to the original payment method where available; the time for funds to appear depends on the payment provider and your bank.

Payment problems and account deletion

If you were charged but your workspace remains locked, contact support@tryfynl.com before attempting another payment. Deleting your account ends its subscriptions but does not automatically refund prior charges. Request refund review separately. Polar may also issue refunds or act on disputes under its own merchant-of-record policies.